Health and Safety


Our extensive Covid-19 Health and Safety Guidelines ensure you're looked after.


Myanmar announces Strategic Roadmap for Tourism Recovery. The announcement was made by H.E. U Ohn Maung, Union Minister of Ministry of Hotels and Tourism in Nay Pyi Taw on 9th June, providing guidelines for implementation.

The Roadmap includes:

The Reopening Phase which will be short term and aimed to be implemented in June, July and August with Standard operating procedure (SOP) required for the health and safety of travelers and staff.

The Re-launching Phase which will be implemented within six months to a year and includes launching new marketing campaign and a long-term plan of reinventing Myanmar tourism. The government plans to create “travel bubbles” through bilateral agreements with Thailand, Cambodia, Laos and Vietnam when the country reopened.

The Ministry on Hotel and Tourism Myanmar had released the Tourism National Guideline for COVID 19 Safe Services (Beta Version VI) on 12th October 2020. All traveling procedures shall be conducted accordingly by all tourism and travel related services providers and all travelers.

Main highlights of the procedures are as below :

COVID Safe Services

Transportation Sector

Travelers must follow guidelines issued by the Ministry of Hotels and Tourism


i) All airports must be disinfected and cleaned under the guidelines of the Ministry of Health and Sports.
ii) All the common facilities areas, restrooms and public areas of the airport must maintain clean and disinfectant according to the guidelines issued by the Ministry of Health and Sports.
iii) If anyone has found suspected or positive, must follow the disinfectant/sanitize according to the precautionary measures issued by the Ministry of Health and Sports.


i) Guests should bring masks and pocket sanitizer
ii) Wear mask in vehicles and when indoors, wash hands frequently, avoid touching face
iii) Expect regular contact less temperature screening at entrance of any place
iv) Social distancing
v) Personal refillable water bottle


i) Spray with pesticides to the passenger’s luggages
ii) Show the health certificate of the respective country
iii) Measure the temperature of passengers and 3-feet apart from one another
iv) Passengers and all responsible persons must wear masks and use hand gel
v) Follow the decisions of the health team and accept the necessary actions


i) Ensure 1 meter or 3 feet safe distance is maintained at the collection point and at all times of communication.
ii) Use disinfected Trolleys
iii) Wash hand every time after collecting/handling luggage


i) Travelers who connected to the tourism company must use the vehicle provided by the relevant tourism company
ii) Travelers who want to use a taxi must choose only registered vehicles
iii) Use shuttle bus or privately planned vehicles


i) Travellers are only allowed to use a vehicle pre-arranged by the respective travel and tour company.
ii) Travellers are only allowed to use pre-approved private vehicles
iii) Travellers are allowed to use rental Service and Taxi registered under respective authorities.
iv) Allow using Public Transport
v) Allow using circular Train


i) To use Domestic Airlines
ii) To use a vehicle pre-arranged by the respective travel and tour company.
iii) To use pre-approved private vehicles.
iv) To use High Way Public Transport


i) All tourists are arrived at the hotel, stuffs are measured with temperature. All employees are also wearing masks. Basin, soap or hand gel is provided.
ii) 6-feet difference line was set up to queue passengers in front of the reception.
iii) Seats, Tables, Bathrooms and all floors are sprayed with pesticides.
iv) At least one bed and one bed in the guest room are 3-feet apart. The room has been prepared in line with the Ministry of Health's guidelines on Covid-19.
Actions at Hotel dining room
v) In the dining hall, the dining table is 6 feet apart from one table and another one.
vi) Table surfaces, dishes, spoons, public appliances (chairs, door handles, tables, counters, coffee machines etc.,) are frequently cleaned with ethyl alcohol.
vii) Buffet feeding is avoided as much as possible to follow social distancing and provides room service if necessary.


i) Every restaurant has a basin, soap or hand gel in the restaurant and measures the temperature to every visitor
ii) Menu is either hanged or placed on the table
iii) Only use disposable or disinfected plates and spoons


i) Drivers and guides wear face masks at all times
ii) Drivers and guides cannot work if they feel unwell or have fever above 37.5 Celsius
iii) Strictly NO handshaking between drivers/guides and clients
iv) Briefing on COVID situation on arrival with specifics on local measures and social distancing
v) No distribution of documents/papers from guides to clients.
vi) Guides to carry spare face masks in case clients require new ones
vii) Temperature checks by guide of driver and clients three times per day, logged by guides
viii) In the case of elevated temperatures by guides/drivers or clients, tours will be cut short

Guidelines instructed and released from Ministry of Transport and Telecommunication Ministry of Transport and Telecommunication has issued the following guidelines;

a) International Airlines

1) To conduct the regular whole craft disinfectant procedures during the stopover at Yangon International Airport.
2) Any operating flight to Myanmar has to check the respective Health Form has filled before/during landing period.
3) If any of the passengers are suspected during or before landing, the cabin crews should immediately follow the guidelines issued by the Ministry of Health and Sports.
4) All flights come from infected destinations/regions must follow the guidelines issued by the Ministry of Health and Sports

Ministry of Health and Sports’ Guidelines for Vehicles Ministry of Health and Sports has issued the following guidelines for vehicle user;

a) Travelers/Tourists

1) Avoid the regular peak hours traffic – From 8 to 10 am and 4 to 6 pm
2) Maintain a minimum of 6 feet distance while waiting at the bus stop at all time.
3) Keep Hand Sanitizer with at least 60% alcohol at all time
4) Ensure to take all your waste such as used tissues, masks, gloves and water bottle before leaving the vehicles
5) Ensure that all passengers are seated in the recommended safe distance at all times during the trip.
6) If the seating is in a face-to-face setting, maintained the safe distance at all time

Social Distancing guidelines at Tourist Destination
(Pagoda and Museum)

1. Guidelines to follow in the tourist destination such as Pagoda and Museum The Ministry of Health and Sports has instructed the following guidelines in the tourist destination such as Pagoda and Museum to prevent the spread of COVID19.
a) Should not hold and perform the Religious ceremonies and festivals with crowds; if the occasion take place should perform with the least number of crowds
b) Should not attend the religious gathering if have any sign of sickness, nasal congestion, coughing and if have symptoms upon arriving to the religious premises should wear the mask.
c) Ensure the entrance of all visitors under the shade to undertake the temperature check either with Infrared Thermal Scanner or Non-contact Thermometer and check to prevent those found with the temperature above 38 ° C (above 100.4° Fahrenheit) from entering the premises
d) Ensure to avoid the overcrowding while arranging accommodation
e) Health awareness advertisement posters and pamphlets must display a visible place at the entrance of the religious premises for all visitors (can get the posters and pamphlets at the Webpage of MoHS)
f) Ensure to place water and soap, 70%-alcohol hand sanitizers/gel for cleansing hands, keep the surgical masks in advance for distributions if necessary
g) Contact the nearest Health Department if a suspected patient is found and undertake the help from Health and Red Cross’s staff

Social Distancing Guidelines to follow by the visitors must undertake the following social distancing guidelines during Tourism operation restart.

a) Visitors must undertake the temperature check, wash hand and wear a mask before entering the premises (those who have a fever, coughing, sneezing must stay on the vehicle
b) Should follow the procedures arranged by the management by viewing/visiting the gallery/premises from a distance of 6 feet from each other
c) All pagodas and museums must allow the pre-check-in and Online Registration d) Inform at least half an hour ahead of the visit either by phone, from social media and online if visitors who want to come in a group of 10 people or above either domestic or inbound.
e) Only Visitors are allowed to enter the premises who have confirmation of complete Health Personal Information before entering
f) Must keep all the personal belonging (sanitized with disinfectant spray if necessary) in the lockers;
g) During the visit, visitors must wear Disposable Gloves and socks, exchange the disinfectant shoes provided by the management or spray the shoes with disinfectant
h) The use of an audio device temporally suspended as the disease can transmit from one person to another through the device.
i) Not allow to touch the Touch Screen and Hand on Exhibits in museums by hand and wear gloves in case if you want to handle it.
j) Visitors must sit in a designated area with 6 feet apart
k) All restaurants and souvenir shops opened in museums must maintain with the 6-foot social distancing guidelines
l) Visitors are advisable to use Digital Money and make the purchase online as the contactless system will undertake/replace in the future
m) To allow visitors to enter the museum in sequence using proper designated entrance and exist. (One Way In & Out)
n) Use the elevator following specified numbers.
o) Tourist Guide are not to make a presentation in the form of crowd gathering
p) Also, the guidelines above, visitors must follow the previous guidelines notified by the management

In order to deliver the best and safe services to our clients, we have put specific measures in place to ensure the safety of our employees and our guests. On a daily basis, we are working to ensure that we meet the latest guidance on hygiene and cleaning.

More About Corona Update Information >

Staff Training and Protocol

Our staff members have been briefed about the nature and severity of COVID-19 and related viruses to ensure the safety of themselves and our guests.

Cleaning and disinfecting procedures

We use cleaning products and protocols which are effective against viruses in all areas accessible to staff and guests. This applies to all areas including guest rooms, public areas, dining areas and staff quarters.

Check-in Procedure

Our check-in procedure may include specific health and safety protocols such as completing a health questionnaire, having temperature taken and sanitising of hands.

Food and Dining

We prepare and serve food and beverages in a clean and safe manner. We have adapted our dining facilities and protocol to promote social distancing and minimise human contact.